terms & conditions

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These terms and conditions of use ("Terms of Use") of the Website (as defined below) between the domains named www.Lallabi.com, www.Lallabi.biz, www.LallabiTravel.com, www.LallabiNews.com, www.LallabiMusic.com etc. (hereinafter referred to as "Website" or "Lallabi") owned and operated by Lallabi Innovations Pvt. Ltd. (hereinafter referred to as "LIPL"), a company incorporated under the Companies Act, 1956 of India with its registered office at Bangalore, Karnataka, India and the users/ registrants of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which Lallabi offers you access to the Website and the Services (as defined below) through the Website.

Please read this "Terms of Use" carefully before using or registering on the Website or accessing any material, information or service through the Website. Your use of the Website or the usage of the services provided by Website shall signify your acceptance of the "Terms of Use") and your agreement would be legally bound by all these conditions. In addition, when you use any current or future Lallabi Services you will also be subject to the terms, guidelines and conditions applicable to that services as per this "Terms of Use".

These "Terms of Use" constitute an electronic record within the meaning of the applicable law in terms of Information Technology Act, 2000 (India) and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 of India. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.Lallabi.com and other mentioned LIPL owned websites including its various sub domain websites. This "Terms of Use" Agreement may be modified by LIPL from time to time.

Your use of the website implies that you agree with the "Terms of Use"

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a USER of the Lallabi Website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Lallabi reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Lallabi`s notice or if it is discovered that you are under the age of 18 years.

You also agree to abide by all of the "Terms of Use" of this agreement. If at any time Lallabi is of the opinion (in its sole discretion) or has any reason to believe that you are not eligible to become a member or that you have made any misrepresentation about your eligibility, LIPL reserves the right to forthwith terminate your membership and/or your right to use the Service without any refund to you of any of your unutilized subscription fee.


You may terminate your membership at any time, for any reason by writing to Lallabi.com. In the event you terminate your membership, you will not be entitled to a refund of any unutilized subscription fees, if any, paid by you, except where otherwise stated in writing. Lallabi may terminate your access to the Site and/or your membership for any reason effective upon sending notice to you at the email address as provided you in your application for membership or such other email address as you may later provided to Lallabi. If Lallabi terminates your membership for breach of "Terms of Use" of this Agreement, you will not be entitled to any refund of any unused Subscription fees, if any, paid by you. Such certain provisions of this "Terms of Use" of this agreement shall remain effective even on termination. Term for the paid Membership would be in accordance with the type of membership undertaken.

Non-Commercial Use by Members

Lallabi Website is for the personal use of individual members to advertise and promote their personal profiles and other activity related profiles for the purpose of generating accepts from relevant matching persons who also added profiles on the Website and cannot be used in connection with any commercial endeavors. This includes providing links to other web sites, whether deemed competitive to Lallabi.com or otherwise. Illegal and/or unauthorized uses of the website, including unauthorized framing of or linking to the site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress.

Non-Commercial Use by Members

When you use the Website, you shall be responsible for maintaining the confidentiality of your display name and password and you shall be responsible for all activities that occur under your display name and password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this "Terms of Use", We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Platform for Transaction and Communication

When You use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise. The Website is a platform that USERs utilize to meet and interact with one another for their transactions. Lallabi is not and cannot be a party to or control in any manner any transaction between the Website`s USERs.

Hence forward:

All commercial/contractual terms are offered by and agreed to between BUYERs and SELLERs / between the USERs who agree each other alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Lallabi does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the BUYERs and SELLERs or between the members who agree to deal and proceed for transactions.
Lallabi does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website. Lallabi does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Lallabi accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
Lallabi is not responsible for any non-performance or breach of any contract entered into between BUYERs and SELLERs or between the members who agree to deal and proceed for transactions. Lallabi cannot and does not guarantee that the concerned BUYERs and/or SELLERs will perform any transaction concluded on the Website. Lallabi shall not and is not required to mediate or resolve any dispute or disagreement between BUYERs and SELLERs or between the members who agree to deal and proceed for transactions.
Lallabi does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its USERs. You are advised to independently verify the bona fides of any particular USER that you choose to deal with on the Website and use your best judgment in that behalf.
Lallabi does not at any point of time during any transaction between BUYER and SELLER or between the members who agree to deal and proceed for transactions on the Website come into or take possession of any of the products or services offered by SELLER nor does it at any point gain title to or have any rights or claims over the products or services offered by SELLER to BUYER or between the members who agree to deal and proceed for transactions.
At no time shall Lallabi hold any right, title or interest over the products nor shall Lallabi have any obligations or liabilities in respect of such contract entered into between BUYERs and SELLERs. Lallabi is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The Website is only a platform that can be utilized by USERs to reach a larger base to buy and sell products or services. Lallabi is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the SELLER and the BUYER or between the members who agree to deal and proceed for transactions. At no time shall Lallabi hold any right, title or interest over the products nor shall Lallabi have any obligations or liabilities in respect of such contract. Lallabi is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the SELLER(s) that you transact with.
Disclaimer:Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by SELLER may be incorrectly reflected and in such an event SELLER may cancel such your order(s).
You release and indemnify Lallabi and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the USERs of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Lallabi cannot take responsibility or control the information provided by other USERs which is made available on the website. You may find other USER`s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the website. Please note that there could be risks in dealing with underage persons or people acting under false pretence.
Matrimonial, Used Items Buy Sell, Real Estate & all Classified ads segment


Registering as a Member on the website is free for members who interested to use the services or buy products. Lallabi does not charge any fee for browsing/searching and buying on the website. Lallabi reserves the right to change its Fee Policy from time to time. In particular, Lallabi may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Lallabi reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Lallabi Innovations Pvt. Ltd.

Paid Profile Memberships and Money back Guarantee

The right of admission vests with Lallabi. You become a member upon due acceptance of the Profile/Payment by Lallabi. Membership and rights of admission is reserved solely for
Indian Nationals & Citizens.
Persons of Indian Origin (PIO).
Non Resident Indians (NRI).
Persons of Indian Descent or Indian Heritage.

Lallabi offers multiple profiles adding feature to the registered Members of the Website. Any eligible member can add multiple profiles accordingly and each profile shall be recognized by a Unique Profile ID (herein after called "UPID"). Members will be provided the options to upgrade and make each "UPID" by the remittance of corresponding fees, and can make that "UPID" as a Paid Profile. Each "UPID" will be treated as different "UPID" and the payment remittance against a "UPID" will be valid and applicable for those corresponding "UPID" only and after realization of the receipt of the payment, that corresponding "UPID" will be upgraded as Paid Profile and that corresponding "UPID" can avail the Paid Profile Membership features accordingly.

Length of Membership:
Membership registration will be Free and you continue to be a member of Lallabi till: Lallabi discharges its obligations to you by rendering its services to you; or Lallabi or yourself terminate the membership arrangement. When you verify your Email ID, you can add your products / services and other activity related profiles on the Website and it will go live after the admin approval of Lallabi and your each such activity profiles will be allotted with different "UPID" and the active period of such "UPID" shall be different for different activities and so you should refresh your "UPID" profiles accordingly time to time.

Paid Profile Memberships:
Lallabi provides Paid Profile Membership which allows you to initiate direct contact to the opposite member through phone and direct messages etc. Validity of your Paid Profile Membership is based on days (60 90, 120, 150, 180, 270 & 360 Days) and not based on months (2, 3, 4, 5, 6, 9 or 12).

Expiry of Membership:
Once your membership with us expires, you will not be able to access your personalized messages sent, and mobile numbers viewed by you. We request you to save all your contacts you had contacted already and also upgrade your membership with us to enjoy access to these features.

Privacy of Membership:
Your Membership is only for personal use. It is not to be assigned, transferred or licensed so as to be used by any other person/entity, without the express written consent of Lallabi. Members are advised to make appropriate/thorough enquiries before acting upon any advertisement. Lallabi does not provide guarantee for or assurance of or subscribe to the claims and representations made by advertisers / respondents regarding particulars of status, quality, age, income of other members/products/pets etc.

Cancellation Policy:
Regarding the profile membership fees of matrimonial, real estate and all other classified advertisement categories; Once membership fees / upgrade charges paid which are nonrefundable for any reason.

Return Policy:
Regarding the profile membership fees of matrimonial, real estate and all other classified advertisement categories; If customer paid twice for one transaction, one transaction amount will be refunded within 15 to 20 working days via same source.

Use of the Website

You agree, undertake and confirm that your use of website shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information which:
belongs to another person and to which You does not have any right to;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another`s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986 of India;

is misleading in any way;

is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

Harasses or advocates harassment of another person;

Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";

promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

infringes upon or violates any third party`s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person`s name, email address, physical address or phone number) or rights of publicity];

promotes an illegal or unauthorized copy of another person`s copyrighted work (see "copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone`s privacy, or providing or creating computer viruses;

contains video, photographs, or images of another person (with a minor or an adult).

tries to gain unauthorized access or exceeds the scope of authorized access to the website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the website or solicits passwords or personal identifying information for commercial or unlawful purposes from other USERs;

Engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website. Throughout this Terms of Use, Lallabi`s prior written consent means a communication coming from Lallabi`s Legal Department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;

Solicits gambling or engages in any gambling activity which we, in our sole discretion, believe is or could be construed as being illegal;

Interferes with another USER`s use and enjoyment of the Website or any other individual`s USER and enjoyment of similar services;

Refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.

Harm minors in any way;

infringes any patent, trademark, copyright or other proprietary rights or third party`s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

violates any law for the time being in force;

Deceives or misleads the addressee/ USERs about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

Impersonate another person;

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

Shall not be false, inaccurate or misleading;

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity.
You shall not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the website or any network connected to the website nor breach the security or authentication measures on the Website or any network connected to the website. You may not reverse look-up, trace or seek to trace any information on any other USER of or visitor to Website, or any other customer, including any account on the website not owned by You, to its source, or exploit the website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the website.
You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the terms Lallabi.com, Lallaby.com, Lallabi.in, Lallabi.biz, LallabiMusic.com, LallabiNews.com, LallabiTravel.com etc. or otherwise engage in any conduct or action that might tarnish the image or reputation, of Lallabi or SELLERs on platform or otherwise tarnish or dilute any Lallabi`s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or Lallabi`s systems or networks, or any systems or networks connected to Lallabi.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any transaction being conducted on the website, or with any other person`s use of the website.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the website or any service offered on or through the website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
You may not use the website or any content for any purpose that is unlawful or prohibited by these "terms of use", or to solicit the performance of any illegal activity or other activity which infringes the rights of Lallabi and / or others.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 of India and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website.
From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other USERs in any manner.
You shall not engage in advertising to, or solicitation of, other USERs of the website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other USERs via the website. It shall be a violation of these "Terms of Use" to use any information obtained from the website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our USERs from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a USER may send to other USERs in any 24-hour period which we deems appropriate in its sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or dispute of possible crimes, especially those that may involve personal injury.

We reserve the right, but have no obligation, to monitor the materials posted on the website. Lallabi shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these "Terms of Use". Notwithstanding this right, YOU REMAINSOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Lallabi views. In no event shall Lallabi assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from use of content and/or appearance of content on the website. You hereby represent and warrant that you have all necessary rights in and to all content which you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the website.
It is possible that other USER/USERs (including unauthorized USERs or "hackers") may post or transmit offensive or obscene materials on the website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the website. Please carefully select the type of information that you publicly disclose or share with others on the website.
Lallabi shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
Contents Posted on Website

All text, graphics, USER interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party USER generated content and Lallabi has no control over such third party USER generated content as Lallabi is merely an intermediary for the purposes of this "Terms of Use".

Except as expressly provided in these "Terms of Use", no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "Mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Lallabi`s express prior written consent.

You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the website (collectively, "Content"). Such content will become our property and You grant Us the worldwide, perpetual and transferable rights in such content. We shall be entitled to, consistent with our `Privacy Policy` as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the content you provide. You agree that any content you post may be used by us, consistent with `Our Privacy Policy and Rules of Conduct on Website` as mentioned herein, and you are not entitled to any payment or other compensation for such use.


We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000 of India), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 of India and Rules there under. Our current `Privacy Policy` is available at http://www.lallabi.com/#/privacypolicy. If you object to Your Information being transferred or used in this way please do not use Website.

We and our affiliates/agencies/franchisees will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliates/agencies/franchisees may use such information to provide you various services with respect to your transaction whether such transaction are conducted on www.lallabi.com or with third party merchant`s or third party merchant`s website.

Disclaimer of Warranties and Liability

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Lallabi does not warrant that:

• This website will be constantly available, or available at all; or
• The information on this website is complete, true, accurate or non-misleading.

Lallabi will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the website. Lallabi does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the website; their servers; or electronic communication sent from us are free of viruses or other harmful components.

Nothing on website constitutes, or is meant to constitute, advice of any kind. All the Products sold on website are governed by different state laws and if SELLERs unable to deliver such Products due to implications of different state laws, SELLER will return or will give credit for the amount (if any) received in advance by SELLER from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the website. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Lallabi Recharge Cell - Cancellation & Refund

Customer should enter the correct mobile / dth connection number without any mistakes during recharging through the website. All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are (the customer) responsible for the Recharge for and all charges that result from those purchases. Lallabi Innovations Pvt. Ltd. is not responsible for any purchase of Recharge for an incorrect account number.

However, in a case where a transaction has been completed by you on the Website, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on refund@lallabi.com or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Recharge value, Transaction date and Order Number. The concerned department of Lallabi Innovations Pvt. Ltd. shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

Payment Terms & Conditions - Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/ transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Lallabi Travel & Tourism Desk - Flight, Bus, Hotel Booking etc.

We do not take or store any credit card details or other card details on our servers. User will be directed to Payment Gateway website to enter his/her card details. This site is Master Secure & VBV compliant.

Payment will be credited in the name of LALLABI INNOVATIONS PRIVATE LIMITED.

• We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

•We shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to `prove otherwise` shall be exclusively on the user

&bull If you have any additional queries or concerns, please email us at sales@lallabi.com or contact us on the details provided in `Contact Us` page of the website.

"Baggage" means Customers` personal property accompanying the Customer on the trip. It consists of both Checked Baggage and Cabin Baggage.

"Booking" also referred to as electronic ticket or e-ticket, shall mean means the details which the Company or the Company`s authorized agent has entered into the reservation system relating to a journey.

"Cabin Baggage" shall mean any of the Customers` Baggage other than checked Baggage.

"Checked Baggage" means that part of the Baggage which the Company has taken into its custody for carriage in the hold of the aircraft and for which the Company has issued a valid baggage check.

"Customer" means any person, other than members of the Company`s crew, with a Booking who is to be carried or who is carried on the aircraft.

"Fare" means the price any person with a Booking pays the Company for a seat on a flight between one point of origin and one point of destination.

Before You Travel:
Lallabi.com only offers "e-tickets". An itinerary does not constitute a document of carriage. The primary record of carriage is the Booking in the database of the airline company and in the event of any differences between the itinerary and the booking in the database of airlines, the booking shall prevail.

All Customers, including infants, must carry and present on demand valid photo identification at Check-in. Customers are notified that all timings indicated are as per local time at the airport and our Customer check-in begins 2 hours prior to and closes 40 minutes prior to the scheduled departure time of the relevant flight. (this can vary in the case of few airports. So, suggest you to confirm with airport customer section)

Flight Changes/Cancellations
Fares and schedules are subject to change without notice. When the airline company announces new routes, they may be subject to change and regulatory approval. Since the airline company offers everyday low fares, once a Customer`s Booking is confirmed and paid-for and the e-ticket is issued, the amount paid is non-refundable. Check-in commences 2 hours prior to scheduled departure. Failure to show up for the flight at least 40 minutes prior to the scheduled departure will result in the fare being forfeited and the airline company will not provide any monetary refund of the Fare.
All fares are subject to change until purchased. Customers should note that certain Fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the customer to change or cancel Bookings. We recommend that Customers verify their travel itinerary at between 72 to 24 hours before the scheduled departure of the flight on the airline company`s websites.

Delivery of Products/Services
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number/Unique order ID number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Lallabi.com, please call our customer care representative on 9072-330033
Lallabi Innovations Pvt. Ltd. shall not be liable if customers do not comply with this requirement.
It is mandatory for you to carry a copy of your e-ticket as sent by Lallabi.com. In the event that you fail to present a copy of your e-ticket, Lallabi Innovations Pvt. Ltd. will not be held responsible if the arline does not issue a boarding pass / disallows you from travelling. You need to show your e-ticket confirmation email and e-ticket along with a government authority issued photo identity proof (passport, driver`s license etc.) at the airline check-in counter. Thereafter the airline counter staff will issue your boarding pass.

Cancellation Policy
You can cancel your domestic flight bookings online. Log in to Lallabi.com and go to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Lallabi Innovations Pvt. Ltd. will charge Rs.300/- per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, you can call Lallabi Customer Care on 9072-330033. For all offline cancellation of domestic flights a standard charge of Rs.500/- per person per sector, over and above the airline`s own cancellation charge will apply. For international flight bookings, a standard fee of Rs.1,000/- per person would be charged, over and above the airline`s own cancellation charge. For rescheduling of domestic flights, Lallabi Innovations Pvt. Ltd. will charge Rs.300/- per person per sector as standard rescheduling charges.For no-show on domestic flights, Lallabi will charge Rs.100/- per person per sector as standard no-show charges. Please refer to airline specific amendment and cancellation policy while using Lallabi Innovations Pvt. Ltd. services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

Refund Policy
The refund accruing to the Lallabi Innovations Pvt. Ltd. customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or airline. If we have received the payment through a valid credit card/debit card/net banking etc., then the same will be refunded to your same credit card/debit card/bank account. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Lallabi Innovations Pvt. Ltd. acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers. Please note convenience fee charged at the time of booking will not be refundable.

Cancellation/amendment charges
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/ payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Lallabi Innovations Pvt. Ltd. assumes no liability whatsoever in this regard.

Unless expressly stated otherwise, it is mandatory to contact Lallabi Innovations Pvt. Ltd. for refunds and the airline will route the refund for your tickets booked on the website, through Lallabi.com

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline.

In case you avail the website`s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Lallabi Innovations Pvt. Ltd. would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

Promotion Codes
Lallabi.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Lallabi.com reserves the right to add, alter, modify, withdraw all or any of the `terms and conditions` or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

In case of dispute with any party, Lallabi Innovations Pvt. Ltd.`s decision will be binding and final. When you register with Lallabi.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

If any dispute arises between you and Lallabi Innovations Pvt. Ltd. during your use of the site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Terms and Conditions, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Lallabi. The place of arbitration shall be Bangalore. The arbitration proceedings shall be in the English language.

The terms and conditions shall be governed and construed in accordance with the Indian laws.

Lallabi Shopping Segment (Ecommerce Website)

Lallabi, through the website makes available of variety of branded products in different categories and merchandise at an agreed price to you. Purchase of such products will be subject to the Terms of Offer for Sale and such other additional terms, if any, as specified by the Seller/Vendor. Lallabi offers SHIPPING for all the products as per the company`s policy, which may be changed by Lallabi without any notice to you. All the Products are governed by the terms of warranties provided by the respective manufacturer/ brands. However, in case any product is covered under seller warranty, it shall be specifically mentioned under the product details.

The price of products offered on the website is either equal to or lesser than the Maximum Retail Price (MRP) i.e., the discounted rate prescribed for those products. The MRP and other statutory declarations shall be mentioned on the products and/or on its packaging in accordance with applicable laws. In the event you purchase any electronic product/s from the Seller/Vendors, Lallabi shall not be liable for any fault arising from these electronic product/s. You are requested to visit the nearest service station as per user manual, if any or as indicated by the Vendor/s for any default in the electronic product/s. In case if there is no service station located close to you, then, in such circumstances, Lallabi shall recall the product/s upon your request and send it to the service station on your behalf. The personnel of service station shall directly get in touch with you for the cost incurred.

Price Information
Lallabi and our associated Sellers/Vendors strive to provide you with the best prices possible on products and services you buy or avail of from the website. However, Lallabi or associated Sellers/Vendors does not guarantee that the price will be the lowest in the city, region. Prices and availability are subject to change without notice or any consequential liability to you.

While Lallabi and our associated Sellers/Vendors strive to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Lallabi may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Lallabi will have the right to modify the price of the product or service and contact you for further instructions via e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Lallabi cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made.

Delivery Conditions (Delivery Timelines)
Your (Buyer`s) shipping address, pin code will be verified with the database of Lallabi before you proceed to pay for your purchase. In the event case your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant`s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Lallabi, in such cases Lallabi will not be responsible for the non-delivery of the product. Lallabi doesn`t deliver items internationally. However, you can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India. In case you book multiple order for the products and services in one transaction, Lallabi would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics` issues. If you purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses.

Your order qualifies for FREE delivery when choose one of the following delivery options; 2-4 business days, 4-7 business days, 7-10 business days or 5-14 business days and the order contains products fulfilled by Lallabi worth Rs.499 or more. Please note this amount criteria shall be changed time to time and on such events, those changes shall be informed though the website and as well as this terms & conditions page. Order eligibility for FREE delivery and delivery conditions varies by sellers/vendors. The seller/vendor may take additional time to pack and dispatch the product - this time is added to the delivery speed applicable. Delivery charges vary by seller. Sellers/Vendors usually display their delivery charges. Visit the delivery conditions mentioned in the product details page of each product before you proceed for buying.

Products are only delivered on business days. Apart from sundays, there are certain holidays throughout the year that are not considered as business days. So, deliveries will not happen on these days. For guaranteed same/one/two-day deliveries, delivery holidays differ depending upon the local or regional holidays of the state in which the order is delivered.

Seller/Vendor/Agency/Franchisee Terms
As a registered SELLER/agency/franchise, you are allowed to list item(s) for sale / service on the website in accordance with the policies which are incorporated by way of reference in this "Terms of Use". You must be legally able to sell the item(s) you list for sale on our website. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the website. All listed items must be kept in stock for successful fulfillment of sales.

The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the BUYER/ registered member or USER. You agree not to list a single product in multiple quantities across various categories on the website. Lallabi reserves the right to delete such multiple listings of the same product listed by you in various categories.

Services & Payment

While availing any of the payment method/s available on the website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by you and between "Bank/s", or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s

All payments made against the purchases/services on website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on website. Before shipping/delivering your order to you, SELLER may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our USERs.


Transactions, transaction price, service charges and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between BUYER and SELLER and payment facility is merely used by the BUYER and SELLER/Service providers/Agencies/Franchisees to facilitate the completion of the transaction. Use of the payment facility shall not render Lallabi liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Lallabi`s website.
You have specifically authorized Lallabi or authorized Lallabi`s agencies/franchisees or service providers to collect, process, facilitate and remit payments and / or the transaction price electronically or through `Cash on Delivery` to and from other USERs in respect of transactions through payment facility. Your relationship with Lallabi is on a principal to principal basis and by accepting these "Terms of Use" you agree that Lallabi is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Lallabi`s website that are paid for by using the payment facility. Lallabi does not guarantee the identity of any USER nor does it ensure that a BUYER or a SELLER will complete a transaction.
You understand, accept and agree that the payment facility provided by Lallabi is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through `Cash On Delivery`, collection and remittance facility for the transactions on the Lallabi website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing payment facility, Lallabi is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
Payment Facility for BUYERs/Services Required Members:
You, as a BUYER/service required member, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with the SELLER to purchase the products and /or services from the SELLER/Lallabi using the payment facility, and you shall pay the transaction price through your issuing bank to the SELLER/Lallabi using payment facility.

You, as a BUYER/service required member, may agree with the SELLER/Lallabi through electronic communication and electronic records and using the automated features as may be provided by payment facility on any extension / increase in the Dispatch and/or delivery time and the transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent variation of the transaction should be in compliance with Payment Facility Rules and Policies.

You, as a BUYER, shall electronically notify Payment Facility using the appropriate Lallabi Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, BUYER is not required to confirm the receipt of products or services.

You, as a BUYER, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make You ineligible for a refund.

You, as a BUYER, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services

Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the BUYER (As per registration details provided by the BUYER)

Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

Refund shall be conditional and shall be with recourse available to Lallabi in case of any misuse by BUYER.

Refund shall be subject to BUYER complying with Policies.
Lallabi reserves the right to impose limits on the number of Transactions or Transaction Price which Lallabi may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual BUYER during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
Lallabi reserves the right to refuse to process Transactions by BUYERs with a prior history of questionable charges including without limitation breach of any agreements by BUYER with Lallabi or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
Lallabi may do such checks as it deems fit before approving the receipt of/BUYERs commitment to pay (for Cash On Delivery transactions) Transaction Price from the BUYER for security or other reasons at the discretion of Lallabi. As a result of such check if Lallabi is not satisfied with the creditability of the BUYER or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / BUYERs commitment to pay Transaction Price.
Lallabi may delay notifying the payment confirmation i.e. informing SELLER to Dispatch, if Lallabi deems suspicious or for BUYERs conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Lallabi may hold Transaction Price and Lallabi may not inform SELLER to Dispatcher remit Transaction Price to law enforcement officials (instead of refunding the same to BUYER) at the request of law enforcement officials or in the event the BUYER is engaged in any form of illegal activity.
The BUYER and SELLER acknowledge that Lallabi will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Lallabi.

Compliance with Laws:

BUYER and SELLER shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Lallabi Website.

BUYER`s arrangement with Issuing Bank:

All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the BUYER and the respective Issuing Bank and payment instrument issuing company.
All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the USERs. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between BUYER and the respective Issuing Bank.
30 Day Replacement Guarantee

The 30 Day Replacement Guarantee seeks to assist BUYERs who have been defrauded by qualified SELLERs on the Website. If at the time of delivery and/or within 30 days from the date of delivery of the product/s, if any defect is found, then the BUYER of the product/s can ask for replacement of the product/s from the SELLER subject to the following terms and conditions:

Notify SELLER of any defects in the product/s at the time of delivery of the product/s and/or within 30 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the SELLER.

Following products shall not be eligible for return or replacement:

•   Damages due to misuse of product;
•   Incidental damage due to malfunctioning of product;
•   Any consumable item which has been used/installed;
•   Products with tampered or missing serial/UPC numbers;
•   Any damage/defect which are not covered under the manufacturer`s warranty
•   Any product that is returned without all original packaging and accessories, including the box, manufacturer`s packaging if any, and all other items originally included with the product/s delivered;
•   Jewellery which is `made to order` on customer`s request on Clothing, Footwear and Jewellery, qualified SELLERs accept 30 day exchange subject to the following conditions:

Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
`Made to Order` Jewellery, Innerwear, lingerie, socks and clothing freebies are not covered under the return policy.
Damaged or defective clothing and footwear products are meanwhile covered by the 30 Day Replacement Guarantee.

If Lallabi has suspicion or knowledge, that any of its BUYERs and SELLERs are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Lallabi may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such BUYER and SELLER and /or disqualify that USER and any related USERs from availing protection through this program.

Lallabi reserves its right to initiate civil and/or criminal proceedings against a USER who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Lallabi may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such USER and/or disqualify that USER and any related USERs from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Replacement Guarantee

The Replacement Guarantee seeks to assist BUYERs who have been defrauded by qualified SELLERs on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the BUYER of the product/s can ask for replacement of the product/s from the SELLER.

If Lallabi has suspicion or knowledge, that any of its BUYERs and SELLERs are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Lallabi may while reserving its rights to initiate civil and/or criminal proceedings against USER may also at its sole discretion suspend, block, restrict, cancel the Display Name of such BUYER and SELLER and /or disqualify that USER and any related USERs from availing protection through this program.

Lallabi reserves its right to initiate civil and/or criminal proceedings against a USER who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Lallabi may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such USER and/or disqualify that USER and any related USERs from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Returns Policy

Definition: `Return` is defined as the action of giving back the item purchased by the BUYER to the SELLER on the Lallabi website. Following situations may arise:

Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent by the SELLER.

Return could also result in refund of money in most of the cases. Points to be noted:

SELLER can always accept the return irrespective of the policy.
If SELLER disagrees a return request, BUYER can file a dispute under the BUYER Protection Program*.

We encourage the BUYER to review the listing before making the purchase decision. In case BUYER orders a wrong item, BUYER shall not be entitled to any return/refund.
BUYER need to raise the refund request within 10 days from the date of payment realization. Once BUYER has raised a return request by contacting us on Our Office Number, SELLER while closing the return ticket can select one of the following:

Replace after shipment collection - SELLER has agreed to wait for the logistics team to collect the shipment from the BUYER before replacing it)
Refund after shipment collection - SELLER has agreed to wait for the logistics team to collect the shipment from the BUYER before refunding)
Refund without shipment collection - SELLER has agreed to refund the BUYER without expecting the original shipment back)
Replace without shipment collection - SELLER has agreed to replace the order without expecting the original shipment back)

In the event the SELLER accepts the return request raised by the BUYER, BUYER will have to return the product and then the refund shall be credited to the BUYER`s account. In case the SELLER doesn`t close the ticket in 3 days from the date of intimation to the SELLER about the refund request, the refund request shall be settled in favor of the BUYER.

Further for returns being made by BUYER to the SELLER of the product, the following parameters needs to be ensured by the BUYER:

Category Condition
Electronics Should be "New" and returned with original packaging
Mobiles Should be "New" and returned with original packaging
Clothing and Footwear Should be "New & Unworn" (other than for trial)
Boutique Items Should be "New" and returned with original packaging
Beauty, Health & Personal Care Should be "New & Unopened"
Sports & Equipment Should be "New" and returned with original packaging
Office Products Should be "New" and returned with original packaging
Jewellery Should be "New" and returned with original packaging
All Other Items Should be "New" and returned with original packaging

If the product being returned is not in accordance with the above parameters, then BUYER shall not be entitled to any refund of money from the SELLER. Shipping cost for returning the product shall be borne and incurred by the SELLER.


Definition: Replacement is the action or process of replacing something in place of another. A BUYER can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like. Points to be noted:

SELLER can always accept the return irrespective of the policy.
If SELLER disagrees for a return request, BUYER can file a dispute under BUYER Protection Program*.

BUYER need to raise the replacement request within 10 days from the date of delivery of products. Once BUYER has raised a replacement request by contacting us on the Office Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

BUYER is asked for "Reason for Return". Among others, the following are the leading reasons:

  •  Shipping was damaged
  •  Item was defective
  •  Item Dead on Arrival
  •  Item(s) were missing
  •  Wrong item sent

An intimation shall be provided to SELLER seeking either "approval" or "rejection" of the replacement request.
In case the SELLER accepts the replacement request, BUYER shall be required to return the product to the SELLER and only after return of the product; SELLER shall be obliged to provide the replacement product to the BUYER.
Incase SELLER rejects the replacement request, BUYER can choose to raise a dispute by writing to dispute@Lallabi.com.

In case the SELLER doesn`t have the product at all, SELLER can provide the refund to the BUYER and BUYER shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement. If the SELLER doesn`t respond to the BUYER`s replacement request, within three (3) days from the date of replacement request placed by the BUYER, refund shall be processed in favour of BUYER and SELLER shall be liable to refund amount paid to the SELLER. All shipping and other replacement charges shall be borne and incurred by the SELLER.


Generally, transactions are conducted smoothly on Lallabi. However there may be some cases where both the BUYERs and SELLERs may face issues. At Lallabi, we have a Dispute process in order to resolve disputes between BUYERs and SELLERs.

What is a `dispute`?
A `Dispute` can be defined as a disagreement between a BUYER and a SELLER in connection with a transaction on the Website.

How does a `dispute` occur in the Marketplace?
Disputes are filed as a result of a disagreement between the BUYER and the SELLER. Disputes arise out of an issue that is raised by either party not being completely satisfied with the dispute of their complaint/issue.

It is important that before a BUYER/SELLER raises a dispute, they should attempt to solve the issue. Please note that whenever a BUYER raises a dispute, the SELLER`s payment for that order is put on hold immediately until the issue is resolved.

How is a `dispute` created?
Whenever there is a disagreement, the BUYER can write to dispute@Lallabi.com, while the SELLER can write to seller.dispute@Lallabi.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of `disputes`?
Following are the indicative examples of potential disputes:

Wrong item received
Item Not as described

  •   Damaged or Seal broken on Product
  •   Part/Accessory missing
  •   Item not Compatible
  •   SELLER Description/Specification Wrong
  •   Defective (Functional issues)
  •   Product not working and Manufacturer claims invalid Invoice

In case the SELLER rejects the return request of the BUYER, and BUYER raises a dispute, then Lallabi will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the BUYER, a refund is provided once the product is returned to the SELLER. If the dispute is settled in favour of the SELLER, BUYER is entitled to any refund.

BUYER Protection Program

In case of a dispute where the SELLER is unable to provide a refund or a replacement, Lallabi will actively work towards reaching a dispute. The BUYER Protection Program covers BUYERs who are unable to successfully resolve their dispute with the SELLER or are not satisfied the dispute provided by the SELLER.

The BUYER can write to dispute@Lallabi.com if the issue with the SELLER is not resolved. Lallabi`s Customer Support team will look into the case to check for possible fraud and if the BUYER has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.

In due course of dispute, Lallabi`s Customer Support Team will facilitate a conference call including the SELLER and the BUYER. When a dispute has been raised, Lallabi may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. BUYERs and SELLERs are subject to final consent from Lallabi for settling the dispute.

BUYER Eligibility and Restrictions
Only the BUYERs who have purchased the product on Lallabi are eligible for the BUYER Protection Program.
BUYERs can file a dispute within 45 days from the date of delivery of the product
Any damage or loss to the product after delivery will not be covered under this program and will completely be the BUYER`s responsibility. BUYERs should refuse to accept delivery if the item is damaged.
To be able to take advantage of the BUYER Protection Program, BUYERs should first contact the SELLER and attempt to resolve the issue. If the BUYER doesn`t hear from the SELLER or is unable to resolve the issue with the SELLER even after contact, a dispute can be raised with Lallabi by writing an email to dispute@Lallabi.com
Fraudulent charges and claims are not covered under BUYER Protection Program
If the BUYER has already initiated chargeback through the credit card issuing bank, it will not be covered under BUYER Protection Program, though in such cases a SELLER can file a claim through the SELLER Protection Program.
Blacklisted and Blocked BUYERs are not covered by the BUYER Protection Program.
BUYERs who have reached their maximum lifetime limit for claims are also not eligible. BUYERs can make a maximum of 5 claims per year on Lallabi. If the claim was withdrawn, it is not counted. The coverage amount will be limited to IRS 25,000/- (Indian rupees twenty five thousand)
Through the BUYER Protection program, Lallabi does not provide any guarantee/warranty to BUYERs for products sold on Lallabi against technical/manufacturing defects.
Raising disputes against SELLERs does not automatically entitle the BUYER to a refund or replacement for the product purchased. Lallabi shall verify the disputes so raised and may process only such claims that are valid and genuine.
Lallabi shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any BUYER/SELLER.
Claims of the nature of `BUYER remorse` (i.e. instances where products are bought by the BUYER by mistake or where the BUYER chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
Lallabi reserves its right to initiate civil and/or criminal proceedings against a USER who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Lallabi may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such USER and/or disqualify that USER and any related USERs from availing protection through this program.
Decisions made by Lallabi under the BUYER Protection Program shall be final and binding on its USERs.
Lallabi reserves the right to modify / discontinue BUYER Protection Program without any prior notice period to its USERs.
Through this program, Lallabi shall not entertain claims of BUYERs who have incurred loss due to delayed shipment or delivery of the item by the SELLER.
Lallabi Customer Support Team may seek additional information / clarification from BUYER to facilitate dispute of the dispute. In the event BUYER does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the SELLER.
Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

Item not received CB - BUYER hasn`t received the item. Refund will be created in accordance with the dispute policies
Unauthorized CB - BUYER hasn`t made this particular transaction. Refund will be created in accordance with the dispute policies. SELLER expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the SELLER. Furthermore, SELLER shall ensure that invoices state "Powered by Lallabi" and failing to do so SELLER will be liable for charge backs (as applicable).
Item not as described - meaning item is not what BUYER expected. Dispute will be decided in accordance with the dispute policies.
Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Lallabi. Lallabi encourages its USERs to be professional, courteous and respectful when communicating by email.

However, Lallabi will investigate and can take action on certain types of unwanted emails that violate Lallabi policies. Such instances:

Threats of Bodily Harm - Lallabi does not permit USERs to send explicit threats of bodily harm. Misuse of Lallabi System - Lallabi allows USERs to facilitate transactions through the Lallabi system, but will investigate any misuse of this service. Spoof (Fake) email - Lallabi will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through `Contact Us` tab. Spam (Unsolicited Commercial email) - Lallabi`s spam policy applies only to unsolicited commercial messages sent by Lallabi USERs. Lallabi USERs are not allowed to send spam messages to other USERs. Offers to Buy or Sell Outside of Lallabi - Lallabi prohibits email offers to buy or sell listed products outside of the Lallabi Website. Offers of this nature are a potential fraud risk for both BUYERs and SELLERs. Lallabi policy prohibits USER-to-USER threats of physical harm via any method including, phone, email and on our public message boards. Violations of this policy may result in a range of actions, including:   •   Limits on account privileges
  •   Account suspension
  •   Cancellation of listings
  •   Loss of special status
Other Businesses

Lallabi does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website`s APIs or otherwise. In addition, the Website may provide links to the third party websites of our affiliated companies and certain other businesses for which, Lallabi assumes no responsibility for examining or evaluating the products and services offered by them. Lallabi do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Lallabi does not endorse, in any way, any third party website(s) or content thereof.


Profanity Policy
Lallabi prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. This policy extends to text within listings, on SELLER pages and all other areas of the site that another USER may view. If the profane words are part of a title for the item being sold, we allow SELLERs to `blur` out the bulk of the offending word with asterisks (i.e., s*** or f***). Please report any violations of this policy to the correct area for review:     •   Report offensive Display Names
    •   Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between USERs on the Website; or email communication between USERs in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal. Disciplinary action may result in the indefinite suspension of a USER`s account, temporary suspension, or a formal warning. Lallabi will consider the circumstances of an alleged policy violation and the USER`s trading records before taking action. Violations of this policy may result in a range of actions, including:
    •   Limits placed on account privileges;
    •   Loss of special status;
    •   Account suspension.

You shall indemnify and hold harmless Lallabi, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys` fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law
"Terms of Use" shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.

Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Lallabi make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Lallabi is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction
This site is controlled and operated by Lallabi and products are sold by respective SELLERs. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint
Lallabi respects the intellectual property of others. In case you feel that Your Trademark has been infringed, you can write to Lallabi at infringement@Lallabi.com or seller.dispute@Lallabi.com.

Product Description & Limitation of Liability
Lallabi we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. IN NO EVENT SHALL LALLABI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Us:
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to admin@Lallabi.com